Privacy Policy

Last updated: 27 October 2026

This Privacy Policy explains how HONG KONG DREAM UNIVERSE GOODS E-COMMERCE CO., LIMITED, a business registered in Hong Kong and operating OHANAPARTS through ohanaparts.com, collects, uses, shares, and manages personal information in connection with the website and store.

This Policy should be read together with any privacy choices or notices shown on the website.

1. Information We Collect

Depending on how you use the website, we may collect the following categories of information.

Account Information

If you create an account, we may collect information such as your name, email address, account credentials, account preferences, and information associated with your customer account.

Order and Transaction Information

When you place or attempt to place an order, we may collect information such as:

• your name;
• email address;
• telephone number where provided or required;
• billing address;
• delivery address;
• products ordered;
• order value;
• payment status;
• order history; and
• transaction-related records.

Payment-card information may be processed by third-party payment processing companies that enable us to accept and process payments. These providers process payment data for the purpose of completing transactions, fraud prevention, and related payment services. We do not store complete payment-card numbers on our own servers. The payment card brands accepted are those displayed at checkout (for example, Visa and Mastercard).

2. Customer-Service Communications

If you contact us, we may collect the information contained in your communication, including your email address, order number, inquiry details, attachments you choose to provide, and our correspondence with you.

Where an order problem is being reviewed, you may choose to provide photographs or other relevant supporting information.

3. Device, Website, Cookie, and Tracking Information

When you use ohanaparts.com, the website and its technical services may collect information such as:

• IP address;
• browser type and version;
• device type;
• operating-system information;
• pages viewed;
• approximate time of visits;
• referring pages;
• website interactions;
• account or session identifiers;
• cookie identifiers; and
• advertising or measurement identifiers where applicable.

The store uses WooCommerce and has advertising-tracking functionality installed.

We may use Google advertising features, including Google Analytics Advertising Features and/or Google Ads, to measure advertising performance and show relevant advertising to previous visitors. Google and its partners may use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as Google advertising cookies) together to inform, optimize, and serve ads based on your past visits to our website. You can learn about and opt out of Google’s advertising cookies through Google Ads Settings, and you can opt out of Google Analytics Advertising Features through the Google Analytics Opt-out Browser Add-on.

4. How We Use Personal Information

We may use personal information for the following purposes.

Account Administration

We may use account information to create and maintain customer accounts, support sign-in, manage account settings, and provide account-related functions.

Orders and Payments

We may use order, billing, and transaction information to process purchases, verify transactions, maintain transaction records, address payment issues, process eligible refunds, and meet accounting or legal obligations.

Payment information may be processed by third-party payment processing companies under their own applicable privacy terms.

Shipping and Delivery

We may use your name, contact information, delivery address, order details, and related information to arrange delivery, respond to delivery problems, and address lost, damaged, incomplete, or incorrectly delivered orders.

Customer Service

We use customer communications and order information to answer questions, investigate order issues, manage return or refund requests, and provide customer support.

Advertising Measurement and Remarketing

Where permitted by applicable law and, where required, after valid consent has been obtained, advertising-tracking technologies may be used to measure advertising performance, understand interactions with advertising, create relevant audiences, or show advertising to previous website visitors.

The exact purposes depend on the configuration of the Google advertising features we use.

Security and Website Administration

We may use technical and account information to protect the website, detect suspicious activity, prevent unauthorized access, diagnose technical problems, and maintain site security.

Legal and Regulatory Purposes

We may process information where reasonably necessary to meet applicable legal obligations, maintain required records, establish or defend legal claims, or respond to lawful requests from competent authorities.

5. Legal Basis and Consent

The legal basis for processing personal information depends on the individual, location, purpose of processing, and applicable law.

Depending on applicable law, processing may be based on steps requested before a transaction, performance of a transaction, compliance with legal obligations, legitimate interests recognized by law, or consent.

Where applicable law requires consent for non-essential cookies or advertising tracking, those technologies are not activated until valid consent has been obtained.

Where the law gives you the right to refuse or withdraw consent for non-essential tracking, the website provides a practical method for doing so.

Continuing to browse the website is not treated as a substitute for affirmative consent where applicable law requires such consent.

6. Necessary Cookies and Similar Technologies

The website may use cookies or similar technologies that are reasonably necessary for functions such as:

• maintaining a shopping cart;
• account sign-in;
• account security;
• remembering session information;
• checkout functions; and
• essential website operation.

Where applicable law permits necessary technologies without consent, they may operate on that basis.

7. Advertising and Other Non-Essential Tracking

Advertising and other non-essential tracking technologies are treated separately from technologies required for basic website operation.

Where prior consent is required, HONG KONG DREAM UNIVERSE GOODS E-COMMERCE CO., LIMITED obtains that consent before activating the relevant tracking.

Users can refuse or withdraw non-essential tracking consent where applicable law provides that right. Withdrawal is as easy as giving consent where required by applicable law.

Consent controls and technology configuration on ohanaparts.com are designed to match this Policy.

8. Email Communications

The website may use third-party email service providers to support account, order, security, customer-service, and marketing communications.

Transactional or service-related messages may be used where needed for account, order, security, customer-service, or similar operational purposes.

Marketing-email subscriptions, where offered, are voluntary. Where you subscribe to marketing communications, you may unsubscribe using the unsubscribe method included with those communications or by contacting hello@ohanaparts.com, subject to applicable law.

9. How We Share Personal Information

We may share personal information with third parties where reasonably necessary for legitimate store operations, including relevant:

• website and hosting services;
• WooCommerce-related technical services;
• third-party payment processing companies;
• delivery-related services;
• third-party email service providers;
• Google advertising features;
• professional advisers where necessary;
• fraud-prevention or security services where used; and
• public authorities where disclosure is legally required.

We share personal information only with providers that are actually used for the relevant service and only to the extent reasonably necessary for that service.

10. International and Cross-Border Processing

HONG KONG DREAM UNIVERSE GOODS E-COMMERCE CO., LIMITED operates from Hong Kong, while customers, website infrastructure, service providers, and technical systems may be located in other jurisdictions.

As a result, personal information may be processed outside the country or region where a customer is located.

Where applicable law requires safeguards or other measures for an international transfer, HONG KONG DREAM UNIVERSE GOODS E-COMMERCE CO., LIMITED and the relevant service providers use the measures required by that law.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including operational requirements, accounting and transaction records, legal obligations, dispute periods, security needs, and applicable data-protection law.

Different categories of information may require different retention periods.

Information is not retained longer than reasonably necessary where applicable law requires its deletion.

12. Data Security

We use reasonable organizational and technical measures appropriate to the nature of the information and the operation of the store.

However, no internet transmission, website, database, or electronic storage method can be guaranteed to be completely secure.

Customers should use appropriate care when choosing passwords and protecting account credentials.

13. Your Privacy Rights

Depending on the law applicable to you, you may have rights concerning your personal information, including rights to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion in circumstances provided by law;
• object to or restrict certain processing where applicable;
• withdraw consent where processing is based on consent;
• obtain certain information in a portable form where applicable; and
• make a complaint to an appropriate data-protection or privacy authority.

These rights may be subject to lawful conditions, exceptions, identity-verification requirements, and record-retention obligations.

To make a privacy request, contact hello@ohanaparts.com.

We may request information reasonably necessary to verify the request and protect personal information from unauthorized disclosure.

14. Marketing Choices

Where marketing email is offered, subscription is voluntary.

You may use the unsubscribe function provided in the relevant marketing message or contact hello@ohanaparts.com to make an applicable request.

Unsubscribing from marketing communications does not necessarily prevent service communications that are reasonably necessary for an order, account, security matter, or customer-service request.

15. Third-Party Websites

The website may contain links or embedded material associated with third parties.

Those third parties may apply their own privacy practices. You should review their privacy information where relevant.

16. Changes to This Privacy Policy

We may update this Privacy Policy as our website, service providers, data practices, or legal obligations change.

The current version published on ohanaparts.com will show the applicable Effective Date.

17. Contact Us

For questions, privacy requests, or privacy-related complaints, contact:

HONG KONG DREAM UNIVERSE GOODS E-COMMERCE CO., LIMITED
Flat/RM 5042, 5/F, Yau Lee Centre, No. 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
Email: hello@ohanaparts.com