Contact
Write to OHANAPARTS
For order questions, wholesale enquiries, returns, or anything else — the best way to reach us is by email.
Send us a message
You can also use the form below.
For faster handling, please include:
- your order number (if relevant)
- a clear subject or short description of your request
We read every message and reply as soon as we can.
CONTACT DETAILS
HONG KONG DREAM UNIVERSE GOODS E-COMMERCE CO., LIMITED
Flat/RM 5042, 5/F, Yau Lee Centre, No. 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
hello@ohanaparts.com
PAYMENT
Visa and Mastercard.
ORDERS
Orders ship from Hong Kong. Unused items in the original packagingmay be returned.Ignition tools that have been filled or used, and engraved items, are not returnable unless faulty.
Please include your order number if the message is about an existing order.
We usually reply within one to two business days.
Payment
Visa and Mastercard.
Shipping
All orders ship from Hong Kong.
We ship to most countries. A small number of destinations are currently excluded — see the Shipping Policy for the full list.
Returns
Unused items in original packaging may be returned.
Ignition tools that have been filled or used, and engraved items, are not returnable unless faulty.
Full details are in the Returns & Refund Policy.
Wholesale
Looking to stock our pieces?
Email hello@ohanaparts.com with your store or company name, the items you are interested in, and approximate quantities.
We will reply with availability and terms.
Before you write.
Where do orders ship from?
All orders ship from Hong Kong. We ship to most countries. We do not currently ship to Afghanistan, Belarus, Burundi, Cuba, Iran, Iraq, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, or Yemen.
How can I pay?
Visa and Mastercard are accepted on the site.
Can I return an item?
Unused items in the original packaging may be returned.
Ignition tools that have been filled or used, and engraved items, are not returnable unless faulty.
Please contact us before sending anything back so we can confirm the return arrangement.
Do you offer wholesale?
Yes. Email hello@ohanaparts.com with your store name, the items you want, and approximate quantities. We handle all wholesale enquiries by email.
How long does a reply usually take?
We aim to reply within one to two business days. Wholesale requests may take a little longer while we check stock and prepare terms.